Un estudio sobre las implicaciones económicas y de servicio
|
Alexander Sánchez González |
|
Amparo Hazbun Martinez |
|
Maria Mercedes Romero Racine |
|
Misael Jose Pastrana Fuentes |
Este estudio examina el impacto de las varadas de vehículos dentro del Sistema Integrado de Transporte Masivo (SITM) de Cartagena en las pérdidas económicas y la percepción de calidad del servicio.
Varadas, Pérdidas económicas, Calidad del servicio, Usuarios, SITM (Sistema Integrado de Transporte Masivo).
El Sistema Integrado de Transporte Masivo (SITM) en la ciudad de Cartagena juega un papel fundamental en la movilidad urbana. Su correcto funcionamiento depende en gran medida del estado de la flota y la eficiencia operativa de los vehículos.
Uno de los desafíos más recurrentes que enfrentan estos sistemas son las varadas de vehículos o interrupciones operativas, que generan impactos significativos tanto para la empresa operadora como para los usuarios.
Estas varadas conllevan costos operativos y de mantenimiento asociados con tiempo improductivo. Para los usuarios, tales fallas se traducen en retrasos, incomodidad y pérdida de confianza en el sistema.
Analizar el impacto de las varadas de los vehículos del Sistema Integrado de Transporte Masivo (SITM) de la ciudad de Cartagena en las pérdidas económicas de la empresa operadora y en la calidad del servicio percibida por los usuarios.
Este estudio busca analizar de manera integral estas fallas dentro del SITM, comenzando con la identificación de los costos asociados, así como las rutas y ubicaciones donde ocurren con mayor frecuencia, con el fin de identificar patrones operativos críticos.
Finalmente, el estudio busca:
Este estudio utiliza un enfoque mixto que combina análisis cuantitativo de datos operativos con evaluación cualitativa del impacto en usuarios.
El Sistema Integrado de Transporte Masivo (SITM) de Cartagena representa un caso de estudio relevante debido a:
Se espera identificar:
| Name | df |
| Number of rows | 3635 |
| Number of columns | 39 |
| _______________________ | |
| Column type frequency: | |
| character | 24 |
| numeric | 12 |
| POSIXct | 3 |
| ________________________ | |
| Group variables | None |
| skim_variable | n_missing | complete_rate | min | max | empty | n_unique | whitespace |
|---|---|---|---|---|---|---|---|
| sistema_reportado | 176 | 0.95 | 5 | 26 | 0 | 17 | 0 |
| afectacion_al_usuario | 0 | 1.00 | 2 | 2 | 0 | 2 | 0 |
| ruta | 0 | 1.00 | 4 | 4 | 0 | 21 | 0 |
| ubicacion | 424 | 0.88 | 5 | 24 | 0 | 55 | 0 |
| vehiculo | 0 | 1.00 | 7 | 7 | 0 | 128 | 0 |
| tipologia | 0 | 1.00 | 6 | 7 | 0 | 2 | 0 |
| nombre_de_conductor | 471 | 0.87 | 9 | 34 | 0 | 280 | 0 |
| hora_novedad | 0 | 1.00 | 7 | 8 | 0 | 893 | 0 |
| observacion_de_la_novedad | 1118 | 0.69 | 20 | 238 | 0 | 2401 | 0 |
| varado | 0 | 1.00 | 2 | 2 | 0 | 2 | 0 |
| decision | 335 | 0.91 | 4 | 17 | 0 | 5 | 0 |
| ot | 1597 | 0.56 | 6 | 6 | 0 | 1876 | 0 |
| tenico_responsable | 1733 | 0.52 | 1 | 49 | 0 | 46 | 0 |
| sistema | 1021 | 0.72 | 3 | 18 | 0 | 7 | 0 |
| subsistema | 907 | 0.75 | 5 | 24 | 0 | 29 | 0 |
| ref_comp | 2044 | 0.44 | 1 | 13 | 0 | 341 | 0 |
| componente | 1456 | 0.60 | 3 | 63 | 0 | 439 | 0 |
| adjetivo | 1020 | 0.72 | 4 | 13 | 0 | 25 | 0 |
| consecuencia | 2029 | 0.44 | 5 | 78 | 0 | 234 | 0 |
| estado | 0 | 1.00 | 7 | 19 | 0 | 7 | 0 |
| observacion | 2826 | 0.22 | 14 | 161 | 0 | 514 | 0 |
| dia_habil | 0 | 1.00 | 5 | 9 | 0 | 7 | 0 |
| mes_falla | 0 | 1.00 | 5 | 10 | 0 | 7 | 0 |
| nueva_hora | 0 | 1.00 | 8 | 8 | 0 | 1266 | 0 |
| skim_variable | n_missing | complete_rate | mean | sd | p0 | p25 | p50 | p75 | p100 | hist |
|---|---|---|---|---|---|---|---|---|---|---|
| kilometraje | 0 | 1 | 397494.92 | 60936.85 | 224312 | 348982 | 391505 | 451200.5 | 528784 | ▁▅▇▇▃ |
| costo_x_perdida | 0 | 1 | 1264960.40 | 1308357.16 | 600000 | 900000 | 900000 | 1290189.0 | 37629465 | ▇▁▁▁▁ |
| year_falla | 0 | 1 | 2024.37 | 0.48 | 2024 | 2024 | 2024 | 2025.0 | 2025 | ▇▁▁▁▅ |
| num_max_viajes | 0 | 1 | 83.04 | 37.27 | 3 | 62 | 90 | 125.0 | 126 | ▃▃▅▇▇ |
| num_min_viajes | 0 | 1 | 77.58 | 34.19 | 2 | 49 | 84 | 112.0 | 121 | ▂▆▂▇▇ |
| total_usuarios_por_ruta | 0 | 1 | 1545.44 | 77.23 | 1432 | 1432 | 1598 | 1598.0 | 1598 | ▃▁▁▁▇ |
| retrazo | 0 | 1 | 176970.45 | 96231.22 | 14400 | 93600 | 176400 | 259200.0 | 345600 | ▇▇▇▇▇ |
| dia_varados | 0 | 1 | 1.43 | 1.09 | 0 | 1 | 1 | 2.0 | 4 | ▇▇▇▆▁ |
| num_min_pasajeros | 0 | 1 | 86.83 | 4.65 | 80 | 80 | 90 | 90.0 | 90 | ▃▁▁▁▇ |
| num_max_pasajeros | 0 | 1 | 173.67 | 9.30 | 160 | 160 | 180 | 180.0 | 180 | ▃▁▁▁▇ |
| costo_opot_min | 0 | 1 | 20519570.84 | 9565997.01 | 480000 | 11760000 | 22680000 | 30240000.0 | 32670000 | ▂▆▂▇▇ |
| costo_opot_max | 0 | 1 | 43889083.91 | 20733105.40 | 1440000 | 29760000 | 48600000 | 67500000.0 | 68040000 | ▃▃▅▇▇ |
| skim_variable | n_missing | complete_rate | min | max | median | n_unique |
|---|---|---|---|---|---|---|
| fecha | 0 | 1 | 2024-09-01 19:00:00 | 2025-04-01 02:30:00 | 2024-12-06 18:18:00 | 3402 |
| fecha_hora_retrazo | 0 | 1 | 2024-09-02 22:00:00 | 2025-04-04 14:47:00 | 2024-12-09 01:31:00 | 3580 |
| nueva_fecha | 0 | 1 | 2024-09-02 00:00:00 | 2025-04-04 00:00:00 | 2024-12-09 00:00:00 | 215 |
Se realizó un estudio transversal descriptivo sobre una base de fallas en vehículos del Sistema Integrado de Transporte Masivo (SITM) de la ciudad de Cartagena. El análisis abarcó desde el 1 de septiembre de 2024 hasta el 1 de agosto de 2025. por su parte, para las variables cualitativas se estimaron frecuencias absolutas y relativas y en el caso de las variables cuantitativas estas fueron resumidas a partir del uso de medias de tendencia central y dispersión particular, se usaron medias,frecuencias relativas y absolutas. La estimación del costo de oportunidad fue calculada teniendo en cuenta el numero de personas maxima que los vehiculos pueden trasportar y multiplicado por el costo total de la tarija a 2024 que era de $3.000 pesos.
librerias que se utilizaron para desarrollar el tablero:
library(dplyr) library(ggplot2) library(forcats) library(readxl) library(scales) library(stringr) library(flextable) library(plotly) library(shiny) library(skimr) library(htmltools)
Promedio días varados
2
Costo promedio varadas
$1.264.960
Total eventos
3.635
Día con más eventos
Lunes
Tipo de fallas | Frecuencia |
|---|---|
907 | |
FRENOS | 449 |
SISTEMA DE REFRIGERACION | 446 |
CARROCERIA | 306 |
INTERNA | 284 |
ELECTRICO MOTOR | 249 |
AIRE ACONDICIONADO | 200 |
SUSPENSION | 144 |
ELECTRICO CARROCERIA | 120 |
SERVICIOS | 118 |
Shapiro-Wilk normality test
data: .
W = 0.37973, p-value < 0.00000000000000022
| Characteristic | A101 N = 911 |
A102 N = 251 |
A103 N = 731 |
A104 N = 511 |
A105 N = 501 |
A107 N = 1371 |
A108 N = 651 |
A111 N = 11 |
A114 N = 3031 |
A117 N = 1821 |
C001 N = 1711 |
C016 N = 21 |
C018 N = 231 |
T102 N = 4681 |
T103 N = 1211 |
X101 N = 391 |
X102 N = 3271 |
X103 N = 3001 |
X104 N = 5241 |
X105 N = 1361 |
X106 N = 5461 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| afectacion_al_usuario | |||||||||||||||||||||
| NO | 69 (76%) | 20 (80%) | 46 (63%) | 31 (61%) | 24 (48%) | 101 (74%) | 43 (66%) | 0 (0%) | 240 (79%) | 149 (82%) | 70 (41%) | 2 (100%) | 6 (26%) | 309 (66%) | 69 (57%) | 14 (36%) | 180 (55%) | 134 (45%) | 189 (36%) | 47 (35%) | 170 (31%) |
| SI | 22 (24%) | 5 (20%) | 27 (37%) | 20 (39%) | 26 (52%) | 36 (26%) | 22 (34%) | 1 (100%) | 63 (21%) | 33 (18%) | 101 (59%) | 0 (0%) | 17 (74%) | 159 (34%) | 52 (43%) | 25 (64%) | 147 (45%) | 166 (55%) | 335 (64%) | 89 (65%) | 376 (69%) |
| ubicacion | |||||||||||||||||||||
| E. PATIO PORTAL | 69 (81%) | 20 (80%) | 4 (17%) | 0 (0%) | 0 (0%) | 7 (22%) | 7 (28%) | 0 (0%) | 217 (75%) | 141 (82%) | 12 (8.7%) | 2 (100%) | 2 (8.7%) | 294 (64%) | 67 (56%) | 8 (24%) | 170 (55%) | 129 (44%) | 11 (2.2%) | 3 (2.3%) | 13 (2.5%) |
| E. LA BODEGUITA | 1 (1.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 28 (20%) | 0 (0%) | 7 (30%) | 16 (3.5%) | 18 (15%) | 15 (45%) | 74 (24%) | 87 (30%) | 173 (35%) | 21 (16%) | 214 (41%) |
| TERMINAL | 2 (2.4%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 8 (2.7%) | 4 (2.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (0.4%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 174 (35%) | 1 (0.8%) | 0 (0%) |
| RODEO | 1 (1.2%) | 1 (4.0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 144 (28%) |
| CIUDADELA 2000 | 0 (0%) | 0 (0%) | 4 (17%) | 1 (5.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 53 (38%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 44 (34%) | 3 (0.6%) |
| E. BAZURTO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 16 (3.5%) | 2 (1.7%) | 1 (3.0%) | 12 (3.9%) | 9 (3.1%) | 38 (7.6%) | 15 (12%) | 2 (0.4%) |
| E. CHAMBACU | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (43%) | 26 (5.7%) | 3 (2.5%) | 1 (3.0%) | 2 (0.6%) | 2 (0.7%) | 16 (3.2%) | 2 (1.6%) | 1 (0.2%) |
| E. LA CASTELLANA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (3.1%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 1 (0.8%) | 0 (0%) | 0 (0%) | 3 (1.0%) | 2 (0.4%) | 0 (0%) | 52 (10.0%) |
| OLAYA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (3.1%) | 0 (0%) | 0 (0%) | 2 (0.7%) | 2 (1.2%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 40 (8.0%) | 1 (0.8%) | 0 (0%) |
| SAN FERNANDO | 0 (0%) | 0 (0%) | 5 (21%) | 8 (44%) | 12 (67%) | 3 (9.4%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (2.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 2 (1.6%) | 8 (1.5%) |
| DESCONOCIDA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 14 (4.8%) | 2 (1.2%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 9 (2.0%) | 0 (0%) | 1 (3.0%) | 3 (1.0%) | 1 (0.3%) | 1 (0.2%) | 0 (0%) | 3 (0.6%) |
| E. CENTRO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (2.2%) | 0 (0%) | 1 (4.3%) | 8 (1.8%) | 0 (0%) | 1 (3.0%) | 3 (1.0%) | 6 (2.1%) | 2 (0.4%) | 5 (3.9%) | 4 (0.8%) |
| POZON | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 9 (3.1%) | 15 (8.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 7 (1.4%) | 0 (0%) | 1 (0.2%) |
| FLOR DEL CAMPO | 1 (1.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 27 (9.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| CRESPO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 28 (6.1%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| BOCAGRANDE | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 13 (11%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 11 (8.6%) | 1 (0.2%) |
| E. LA POPA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 6 (5.0%) | 0 (0%) | 4 (1.3%) | 1 (0.3%) | 7 (1.4%) | 1 (0.8%) | 5 (1.0%) |
| E. MARIA AUXILIADORA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (4.0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (2.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 8 (2.8%) | 2 (0.4%) | 0 (0%) | 4 (0.8%) |
| E. DELICIAS | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (0.7%) | 0 (0%) | 0 (0%) | 7 (2.3%) | 2 (0.7%) | 3 (0.6%) | 5 (3.9%) | 4 (0.8%) |
| E. REPUBLICA DEL LIBANO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (4.3%) | 7 (1.5%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (0.6%) | 0 (0%) | 12 (2.3%) |
| E. EL PRADO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (4.3%) | 6 (1.3%) | 0 (0%) | 1 (3.0%) | 0 (0%) | 7 (2.4%) | 0 (0%) | 6 (4.7%) | 1 (0.2%) |
| E. LOS EJECUTIVOS | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 1 (0.8%) | 1 (3.0%) | 0 (0%) | 2 (0.7%) | 1 (0.2%) | 0 (0%) | 16 (3.1%) |
| LOS CARACOLES | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (12%) | 0 (0%) | 0 (0%) | 0 (0%) | 14 (10%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (1.3%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 0 (0%) |
| BLAS DE LEZO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (31%) | 3 (12%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 5 (1.7%) | 0 (0%) | 0 (0%) | 0 (0%) |
| E. LO AMADOR | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (1.3%) | 2 (0.7%) | 1 (0.2%) | 2 (1.6%) | 8 (1.5%) |
| BOSQUE | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (2.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 9 (2.9%) | 0 (0%) | 0 (0%) | 4 (3.1%) | 0 (0%) |
| NELSON MANDELA | 0 (0%) | 0 (0%) | 10 (42%) | 4 (22%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| VILLA ROSITA | 3 (3.5%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (0.7%) | 3 (1.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 6 (1.2%) | 0 (0%) | 0 (0%) |
| EL CARMELO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 5 (16%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 6 (4.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 1 (0.8%) | 0 (0%) |
| E. CUATRO VIENTOS | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 3 (2.5%) | 0 (0%) | 0 (0%) | 0 (0%) | 5 (1.0%) | 1 (0.8%) | 2 (0.4%) |
| E. VILLA OLIMPICA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (0.9%) | 1 (0.8%) | 1 (3.0%) | 1 (0.3%) | 0 (0%) | 3 (0.6%) | 1 (0.8%) | 1 (0.2%) |
| TERNERA | 2 (2.4%) | 4 (16%) | 0 (0%) | 0 (0%) | 1 (5.6%) | 0 (0%) | 0 (0%) | 1 (100%) | 0 (0%) | 0 (0%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (0.6%) |
| VILLA DE ARANJUES | 1 (1.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (3.4%) | 1 (0.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| BOMBA EL AMPARO | 0 (0%) | 0 (0%) | 0 (0%) | 1 (5.6%) | 0 (0%) | 2 (6.3%) | 1 (4.0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 0 (0%) | 0 (0%) | 2 (0.6%) | 0 (0%) | 1 (0.2%) | 0 (0%) | 3 (0.6%) |
| E. LOS ANGELES | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (2.2%) | 1 (0.8%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| MARBELLA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 10 (2.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) |
| ZARAGOCILLA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (2.2%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 6 (2.1%) | 0 (0%) | 0 (0%) | 0 (0%) |
| CC EL SAO | 0 (0%) | 0 (0%) | 1 (4.2%) | 2 (11%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 6 (1.2%) |
| PIEDRA BOLIVAR | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (2.9%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 6 (2.1%) | 0 (0%) | 0 (0%) | 0 (0%) |
| SAN PEDRO MARTIR | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 3 (9.4%) | 6 (24%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| VILLA ESTRELLA | 1 (1.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (2.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (0.8%) | 0 (0%) | 0 (0%) |
| CAMPESTRE | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (16%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (1.6%) | 1 (0.2%) |
| TACARIGUA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 6 (2.1%) | 0 (0%) | 0 (0%) | 0 (0%) |
| LA GOBERNACION | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 6 (1.2%) |
| E. ESPAÑA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 3 (2.5%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) |
| SIMON BOLIVAR | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (22%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| CIUDAD JARDIN | 3 (3.5%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (3.0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| ESCALLON VILLA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 4 (1.4%) | 0 (0%) | 0 (0%) | 0 (0%) |
| MARTINES MARTELO | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (5.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (0.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) |
| CRISANTO LUQUE | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (0.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| ESPAÑA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (1.4%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 0 (0%) |
| PORTALES SAN FERNANDO | 0 (0%) | 0 (0%) | 0 (0%) | 2 (11%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| SAN JOSE DE LOS CAMPANOS | 1 (1.2%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (6.1%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| UNISINU | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.7%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 2 (0.6%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| DANIEL LEMAITRE | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (4.3%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| Unknown | 6 | 0 | 49 | 33 | 32 | 105 | 40 | 0 | 12 | 9 | 33 | 0 | 0 | 12 | 2 | 6 | 19 | 10 | 23 | 8 | 25 |
| tipologia | |||||||||||||||||||||
| PADRON | 2 (2.2%) | 1 (4.0%) | 1 (1.4%) | 3 (5.9%) | 2 (4.0%) | 2 (1.5%) | 2 (3.1%) | 0 (0%) | 12 (4.0%) | 6 (3.3%) | 5 (2.9%) | 0 (0%) | 0 (0%) | 465 (99%) | 120 (99%) | 38 (97%) | 326 (100%) | 299 (100%) | 521 (99%) | 136 (100%) | 543 (99%) |
| BUSETON | 89 (98%) | 24 (96%) | 72 (99%) | 48 (94%) | 48 (96%) | 135 (99%) | 63 (97%) | 1 (100%) | 291 (96%) | 176 (97%) | 166 (97%) | 2 (100%) | 23 (100%) | 3 (0.6%) | 1 (0.8%) | 1 (2.6%) | 1 (0.3%) | 1 (0.3%) | 3 (0.6%) | 0 (0%) | 3 (0.5%) |
| varado | |||||||||||||||||||||
| NO | 79 (87%) | 21 (84%) | 51 (70%) | 42 (82%) | 36 (72%) | 106 (77%) | 45 (69%) | 1 (100%) | 272 (90%) | 160 (88%) | 124 (73%) | 2 (100%) | 11 (48%) | 420 (90%) | 113 (93%) | 38 (97%) | 300 (92%) | 265 (88%) | 452 (86%) | 115 (85%) | 505 (92%) |
| SI | 12 (13%) | 4 (16%) | 22 (30%) | 9 (18%) | 14 (28%) | 31 (23%) | 20 (31%) | 0 (0%) | 31 (10%) | 22 (12%) | 47 (27%) | 0 (0%) | 12 (52%) | 48 (10%) | 8 (6.6%) | 1 (2.6%) | 27 (8.3%) | 35 (12%) | 72 (14%) | 21 (15%) | 41 (7.5%) |
| decision | |||||||||||||||||||||
| REGRESO A PATIO | 8 (9.0%) | 0 (0%) | 37 (58%) | 39 (81%) | 26 (67%) | 83 (68%) | 32 (58%) | 1 (100%) | 50 (17%) | 23 (13%) | 101 (67%) | 0 (0%) | 7 (32%) | 116 (26%) | 38 (35%) | 32 (84%) | 114 (37%) | 118 (42%) | 382 (83%) | 91 (80%) | 406 (89%) |
| PORTAL | 69 (78%) | 20 (83%) | 3 (4.7%) | 0 (0%) | 0 (0%) | 9 (7.4%) | 5 (9.1%) | 0 (0%) | 214 (73%) | 135 (76%) | 5 (3.3%) | 2 (100%) | 2 (9.1%) | 287 (64%) | 66 (60%) | 5 (13%) | 168 (55%) | 127 (46%) | 8 (1.7%) | 3 (2.6%) | 15 (3.3%) |
| GRUA | 12 (13%) | 3 (13%) | 18 (28%) | 8 (17%) | 11 (28%) | 26 (21%) | 16 (29%) | 0 (0%) | 29 (9.9%) | 16 (9.0%) | 38 (25%) | 0 (0%) | 10 (45%) | 27 (6.0%) | 3 (2.7%) | 1 (2.6%) | 12 (3.9%) | 25 (9.0%) | 42 (9.1%) | 13 (11%) | 18 (3.9%) |
| AUXILIO EN VIA | 0 (0%) | 1 (4.2%) | 6 (9.4%) | 1 (2.1%) | 2 (5.1%) | 4 (3.3%) | 2 (3.6%) | 0 (0%) | 1 (0.3%) | 4 (2.2%) | 7 (4.6%) | 0 (0%) | 3 (14%) | 16 (3.6%) | 3 (2.7%) | 0 (0%) | 11 (3.6%) | 9 (3.2%) | 26 (5.7%) | 6 (5.3%) | 15 (3.3%) |
| ASISTENCIA + GRUA | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.2%) | 0 (0%) | 0 (0%) | 2 (0.7%) | 0 (0%) | 2 (0.4%) | 1 (0.9%) | 2 (0.4%) |
| Unknown | 2 | 1 | 9 | 3 | 11 | 15 | 10 | 0 | 9 | 4 | 20 | 0 | 1 | 21 | 11 | 1 | 20 | 21 | 64 | 22 | 90 |
| sistema | |||||||||||||||||||||
| AIRE_COMPRIMIDO | 30 (42%) | 10 (63%) | 21 (44%) | 18 (49%) | 11 (34%) | 47 (46%) | 27 (61%) | 1 (100%) | 83 (40%) | 61 (44%) | 50 (38%) | 1 (50%) | 6 (38%) | 102 (29%) | 22 (26%) | 7 (25%) | 67 (28%) | 56 (26%) | 89 (24%) | 30 (31%) | 96 (25%) |
| MOTOR | 6 (8.3%) | 0 (0%) | 5 (10%) | 4 (11%) | 6 (19%) | 11 (11%) | 5 (11%) | 0 (0%) | 20 (9.7%) | 9 (6.5%) | 23 (18%) | 1 (50%) | 0 (0%) | 94 (27%) | 24 (28%) | 9 (32%) | 56 (24%) | 52 (24%) | 117 (31%) | 32 (33%) | 122 (32%) |
| ELECTRICO | 19 (26%) | 5 (31%) | 11 (23%) | 4 (11%) | 7 (22%) | 22 (22%) | 6 (14%) | 0 (0%) | 41 (20%) | 26 (19%) | 32 (25%) | 0 (0%) | 7 (44%) | 60 (17%) | 15 (17%) | 3 (11%) | 25 (11%) | 41 (19%) | 64 (17%) | 10 (10%) | 43 (11%) |
| CARROCERIA | 7 (9.7%) | 0 (0%) | 4 (8.3%) | 3 (8.1%) | 2 (6.3%) | 7 (6.9%) | 2 (4.5%) | 0 (0%) | 23 (11%) | 16 (12%) | 6 (4.6%) | 0 (0%) | 1 (6.3%) | 51 (15%) | 15 (17%) | 5 (18%) | 47 (20%) | 40 (19%) | 52 (14%) | 12 (12%) | 57 (15%) |
| AIRE_ACONDICIONADO | 6 (8.3%) | 1 (6.3%) | 4 (8.3%) | 5 (14%) | 0 (0%) | 5 (4.9%) | 1 (2.3%) | 0 (0%) | 12 (5.8%) | 8 (5.8%) | 6 (4.6%) | 0 (0%) | 1 (6.3%) | 23 (6.6%) | 5 (5.8%) | 2 (7.1%) | 24 (10%) | 17 (7.9%) | 28 (7.4%) | 7 (7.2%) | 45 (12%) |
| CHASIS | 4 (5.6%) | 0 (0%) | 3 (6.3%) | 3 (8.1%) | 6 (19%) | 10 (9.8%) | 3 (6.8%) | 0 (0%) | 26 (13%) | 18 (13%) | 12 (9.2%) | 0 (0%) | 1 (6.3%) | 16 (4.6%) | 5 (5.8%) | 2 (7.1%) | 18 (7.6%) | 9 (4.2%) | 26 (6.9%) | 6 (6.2%) | 19 (5.0%) |
| GNV | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.5%) | 1 (0.7%) | 1 (0.8%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 1 (0.5%) | 1 (0.3%) | 0 (0%) | 0 (0%) |
| Unknown | 19 | 9 | 25 | 14 | 18 | 35 | 21 | 0 | 97 | 43 | 41 | 0 | 7 | 122 | 35 | 11 | 90 | 84 | 147 | 39 | 164 |
| mes_falla | |||||||||||||||||||||
| octubre | 26 (29%) | 5 (20%) | 10 (14%) | 11 (22%) | 9 (18%) | 21 (15%) | 17 (26%) | 0 (0%) | 68 (22%) | 27 (15%) | 12 (7.0%) | 0 (0%) | 5 (22%) | 94 (20%) | 25 (21%) | 13 (33%) | 60 (18%) | 46 (15%) | 74 (14%) | 12 (8.8%) | 80 (15%) |
| septiembre | 16 (18%) | 11 (44%) | 15 (21%) | 10 (20%) | 4 (8.0%) | 25 (18%) | 6 (9.2%) | 0 (0%) | 64 (21%) | 44 (24%) | 21 (12%) | 2 (100%) | 4 (17%) | 83 (18%) | 22 (18%) | 11 (28%) | 56 (17%) | 48 (16%) | 85 (16%) | 9 (6.6%) | 73 (13%) |
| diciembre | 4 (4.4%) | 1 (4.0%) | 15 (21%) | 4 (7.8%) | 18 (36%) | 24 (18%) | 14 (22%) | 0 (0%) | 43 (14%) | 23 (13%) | 47 (27%) | 0 (0%) | 8 (35%) | 80 (17%) | 12 (9.9%) | 3 (7.7%) | 60 (18%) | 42 (14%) | 91 (17%) | 25 (18%) | 85 (16%) |
| enero | 11 (12%) | 2 (8.0%) | 12 (16%) | 6 (12%) | 4 (8.0%) | 8 (5.8%) | 4 (6.2%) | 0 (0%) | 46 (15%) | 12 (6.6%) | 30 (18%) | 0 (0%) | 2 (8.7%) | 74 (16%) | 32 (26%) | 3 (7.7%) | 31 (9.5%) | 31 (10%) | 75 (14%) | 20 (15%) | 83 (15%) |
| noviembre | 13 (14%) | 3 (12%) | 11 (15%) | 11 (22%) | 7 (14%) | 35 (26%) | 8 (12%) | 1 (100%) | 38 (13%) | 19 (10%) | 22 (13%) | 0 (0%) | 4 (17%) | 56 (12%) | 9 (7.4%) | 4 (10%) | 44 (13%) | 43 (14%) | 76 (15%) | 18 (13%) | 60 (11%) |
| febrero | 12 (13%) | 1 (4.0%) | 8 (11%) | 7 (14%) | 4 (8.0%) | 18 (13%) | 12 (18%) | 0 (0%) | 23 (7.6%) | 34 (19%) | 26 (15%) | 0 (0%) | 0 (0%) | 39 (8.3%) | 10 (8.3%) | 2 (5.1%) | 37 (11%) | 45 (15%) | 59 (11%) | 25 (18%) | 87 (16%) |
| marzo | 9 (9.9%) | 2 (8.0%) | 2 (2.7%) | 2 (3.9%) | 4 (8.0%) | 6 (4.4%) | 4 (6.2%) | 0 (0%) | 21 (6.9%) | 23 (13%) | 13 (7.6%) | 0 (0%) | 0 (0%) | 42 (9.0%) | 11 (9.1%) | 3 (7.7%) | 39 (12%) | 45 (15%) | 64 (12%) | 27 (20%) | 78 (14%) |
| 1 n (%) | |||||||||||||||||||||
A continuación se presenta un resumen del impacto de las varadas en el desde tres enfoques: financiero, operativo y de usuario.